REFUND POLICY.

1. Advance Payment

• A minimum 50% advance payment is required before we begin any scoping, design, or development work.
• This advance payment represents resource allocation, server provisioning, and project mobilization, and is strictly non-refundable once work has commenced.

2. Cancellation Process

If you wish to cancel an active project, you must submit a formal, written cancellation request to our team. The cancellation will be processed under the following terms:

• Cancellations must be sent directly via email from your authorized address to [email protected].
• Upon receipt of the cancellation request, we will halt all development, hosting setups, and design processes immediately.
• Any outstanding balances for milestones completed or hours worked up to the date of cancellation will remain due and payable immediately.

3. Refund Eligibility & Exceptions

Refunds (partial or full) are only considered under the following limited conditions:

• Before Commencement: A full refund of the advance payment is eligible only if the client requests cancellation in writing before CodeHTML begins any discovery, scoping, or coding work.
• Failure of Delivery: If CodeHTML fails to deliver the promised services due to internal issues or errors, and cannot rectify the delivery within a reasonable cure period, a partial or full refund may be evaluated.

4. Strict No-Refund Cases

Under no circumstances will refunds be issued in the following scenarios:

• After development, source code, database access, or server handovers have occurred.
• For finished layouts or websites that have already been launched live.
• Due to client-side delays, changes in business direction, or simple "change of mind" decisions after work has begun.
• Due to third-party outages, API changes, or hosting service failures beyond our direct control.

5. Partial Refund Calculations

In rare circumstances, at the sole discretion of our studio management, we may offer a partial refund. The refund amount will be calculated by subtracting the cost of hours already logged, completed design wireframes, scoping documents, and external API licenses purchased for the project from the total payments received.

6. Refund Timeline & Method

Approved refunds are processed under the following constraints:

• Timeline: Once a refund is approved in writing by CodeHTML management, it will be processed and initiated within 7 to 14 business days.
• Method: All refunds are returned exclusively via the original payment method (bank transfer, credit card processor, or regional payment gateway) used to make the initial payment. We do not issue cash refunds or redirect funds to third-party accounts.

7. Dispute Escalation

If you have a disagreement regarding project delivery or billing, both parties agree to follow this resolution hierarchy:

• Step 1 (Direct Review): Email your concerns to [email protected]. A project lead will review the work logs and deliverables and schedule a review call within 3 business days.
• Step 2 (Management Escalation): If a resolution is not met, the dispute will escalate to our director for a final studio determination.
• Step 3 (Mediation): If direct agreement is not reached, the dispute must be referred to mediation in Raipur, Chhattisgarh, India, before any further legal remedies are pursued.

8. Contact Us

For any questions or cancellation requests under this Refund Policy:

📧 [email protected]